Privacy Policy

1. Introduction

FC Group of Companies ("FC Group", "we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website at fcienterprise.com, engage with our services, or interact with us in any capacity.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not access or use our services.

2. Information We Collect

We collect information you provide directly to us and information collected automatically when you use our services:

• Contact information — name, email address, phone number, company name, and job title when you submit an enquiry or book a consultation
• Communication data — the content of messages, emails, or correspondence you send us
• Usage data — information about how you interact with our website, including pages visited, time spent, and referral sources
• Technical data — IP address, browser type and version, device type, operating system, and time zone setting
• Marketing preferences — your preferences in receiving communications from us and your communication preferences

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide the services you have requested
• To send you information about our services, insights, and updates where you have consented to receive such communications
• To improve our website and services based on usage patterns and feedback
• To comply with our legal and regulatory obligations
• To protect the security and integrity of our business and website
• To manage our business operations and administer our client relationships

4. Legal Basis for Processing

We process your personal information on the following legal bases:

• Consent — where you have provided explicit consent for us to process your data for a specific purpose, such as receiving our newsletter
• Contract — where processing is necessary for the performance of a contract to which you are a party
• Legitimate interests — where we have a legitimate business interest in processing your data, provided that interest is not overridden by your rights
• Legal obligation — where processing is necessary to comply with a legal requirement

5. Data Sharing and Disclosure

FC Group does not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers and technology partners who assist in operating our website and delivering our services, subject to appropriate data processing agreements
• Professional advisors including lawyers, accountants, and auditors in connection with our business operations
• Regulatory authorities, law enforcement, or other government bodies where required by law or in connection with legal proceedings
• Successor entities in the event of a merger, acquisition, or sale of business assets, subject to appropriate protections for your information

6. International Data Transfers

FC Group operates globally with offices in the USA, UAE, UK, Canada, Japan, and Pakistan. Your personal information may be transferred to and processed in any of these countries. Where we transfer data outside of the European Economic Area or the UK, we ensure appropriate safeguards are in place in accordance with applicable data protection law, including Standard Contractual Clauses where required.

7. Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Where we no longer have a lawful basis to retain your information, we will securely delete or anonymise it.

In general, we retain client and prospect contact information for up to 7 years following our last interaction. Website usage data is retained for 26 months.

8. Your Rights

Depending on your location, you may have the following rights in relation to your personal information:

• Access — the right to request a copy of the personal information we hold about you
• Rectification — the right to request correction of inaccurate or incomplete information
• Erasure — the right to request deletion of your personal information in certain circumstances
• Restriction — the right to request that we restrict the processing of your information in certain circumstances
• Portability — the right to receive your personal information in a structured, machine-readable format
• Objection — the right to object to processing based on legitimate interests or for direct marketing purposes
• Withdraw consent — where processing is based on consent, the right to withdraw that consent at any time

To exercise any of these rights, please contact us at the address below. We will respond to all legitimate requests within 30 days.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse website traffic. You can control the use of cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website.

We use the following categories of cookies: strictly necessary cookies (required for the website to function), analytical cookies (to understand how visitors use our site), and preference cookies (to remember your settings and choices).

10. Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit, access controls, and regular security assessments. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

11. Third-Party Links

Our website may contain links to third-party websites and services. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit, as we have no control over and assume no responsibility for their content, privacy policies, or practices.

12. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information without appropriate consent, please contact us and we will take steps to delete such information.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by posting the updated policy on our website with a new effective date. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Website: fcienterprise.com
• LinkedIn: linkedin.com/company/firstchoiceisyou
• Contact form: fcienterprise.com/contact.html

For residents of the European Union or UK, if you are not satisfied with our response, you have the right to lodge a complaint with your local data protection supervisory authority.